Real humans on the other end. Bield is a small UK team — Richard answers most emails personally. Quickest reply is usually under 24 hours, often the same day.
Pick the right inbox
We split support by topic so the right person sees your message first. Pick whichever fits — none of them is wrong.
General questions about Bield
How does it work? Can I do X with my race? Is there a feature for Y?
Email hello@bield.run
Account, login, or app help
Can't sign in. Forgot which email I used. App is crashing. Profile photo won't upload. Need to delete my account.
Email support@bield.run
Premium subscriptions & billing
Receipts and invoices. Renewal dates. Cancel my subscription. Refund request. Update my card. VAT receipt for a business account.
Email billing@bield.run
Most billing tasks (cancel, update card, view invoices) can be done yourself in seconds — sign in and go to app.bield.run/me/billing. Email us only if something there doesn't work.
Race organisers — get your race indexed
Bield is an index, not a platform — we index over 1,900 races globally, half-marathon distance and above, and add the layer no race platform offers: a 3D course view, a verified pacer / crew / marshal marketplace, and race-day photo capture with per-runner tagging. Your existing race platform stays where it is.
Want your race in the Bield index? Apply at the application form or email us directly. We approve organisers by hand — 1–2 working days. Once indexed, your race gets a 3D course view, auto-derived marshalling positions, and a verified directory of pacers / crew / coaches.
Email info@bield.run
Press, partnerships, interviews
Media enquiries, interviews, partnership conversations.
Email press@bield.run
Common tasks — do-it-yourself shortcuts
- Cancel my Premium — sign in → Billing → "Manage subscription".
- Download an invoice — Billing shows every past invoice with a one-click PDF download.
- Change my password — sign-in screen → "Forgot password" → reset link arrives in <1 min.
- Delete my account — Privacy & data → "Delete my account". Full hard-delete in 30 days; immediate hide from search.
- Stop email notifications — Notifications → toggle each category.
- Update my profile / roles — My profile → tap each role to edit.
Response times
We aim for these as a hard floor. We're usually faster.
- Billing & subscriptions: same business day (UK working hours, Mon–Fri).
- Account & login: within 24 hours, every day.
- General questions: within 48 hours.
- Race-day urgent: if it's the morning of your race and you can't get into the app, email support@bield.run with "URGENT — race day" in the subject and we'll prioritise.
The business behind Bield
Bield is a trading name of Olive Wood IT Limited, a company registered in England and Wales.
For formal correspondence please email hello@bield.run first and we'll provide the registered office address by return.
Privacy, terms & cookies
Looking for our policies?
- Privacy policy — what we collect, how we use it, who sees it.
- Terms of service — the agreement between you and Bield.
- Cookie settings — what we set and how to turn things off.